International conference on Emerging Operations Paradigm
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| General Information | |
| Dates: | Monday August 10 2009 - Wednesday August 12 2009 |
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| Days of Week: | Monday Tuesday Wednesday |
| URL: | Academic and Practice |
| Location: |
INFORMS Manufacturing & Service Operations Management Society Karunya University, Coimbatore, India |
| Sponsor: | http://msom.society.informs.org/ |
| Event Details/Other Comments: | |
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Unlike the customer of the 70s and 80s who could be pleased and cajoled into buying a product simply by offering an appropriate level of price reduction, the 21st century customer wants perfect product quality, highest levels of customization/personalization, rapid delivery, genuine customer service and affordable price all at the same time. Noteworthy is the fact that due to the ubiquity of Internet, globalization of businesses, strides in technologies, and emerging dynamic solutions in supply chain management; it has become possible for innovative companies to offer the simultaneous advantage of price, quality, flexibility, delivery, and service. Recent economic and financial meltdown have served to further strengthen the role of operations management in improving a companys strategic position and thereby its profitability. Many eminent business strategists are calling for return to the old and golden ways of doing business; they are, in essence, recommending that businesses earn the global leadership and sustained strategic advantage through the deployment of price, quality, flexibility, and delivery as the vehicles of competition that delight the customers in a more sustainable fashion. Needless to say that each of these competitive priorities is impacted either in entirety or in substantial measure by a firms efficacy of its operations. Accordingly, the challenge for the operations and supply chain managers, scholars, and practitioners is to construct new paradigms of strategies and management instruments that deliver high profitability and market share through product and service values that customers cherish rather than through financial wizardry. |
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