Right Opportunity for the Right Candidate!

Company Overview

The Rainmaker Group (www.LetItRain.com) is a market leader in offering business consulting and software services to the gaming-hospitality and multi-family housing industries in the areas of pricing and revenue optimization solutions. The firm’s headquarters are based out of Alpharetta, GA. The firm has experienced phenomenal growth over the last two years. The Rainmaker Group supports flextime and telecommuting, requires occasional travel and offers excellent benefits including medical, dental and 401 (k) matching.

Position Overview

The Senior Support Specialist will be part of Rainmaker’s Support team providing advanced-level business and technical thought leadership and support to the firm’s multi-family clients. The position is crucial to high customer satisfaction among Rainmaker clients. The 360° perspective to Rainmaker’s operations developed through this role enables the right candidate to grow into other leadership roles in the firm over time.

Responsibilities

The ideal candidate will have the ability to:

• Quickly develop deep business and technical knowledge of Rainmaker’s pricing and revenue optimization solution for the apartment industry – Lease Rent Options (LRO)
• Understand multi-family operations and revenue management principles holistically
• Understand underlying clients’ issues beyond reported incidents and tie them to LRO, multi-family operations, and revenue management principles
• Conduct root cause analysis and provide actionable and high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment
• Distill complex topics and communicate in a simple and coherent manner with a consultative approach

Required Skills / Education:

• A Bachelor’s Degree in Operations Research, Statistics, Computer Science, or a quantitative discipline. Master’s degree is preferred.
• Strong knowledge of SQL and Excel
• Prior experience with multi-family operations and/or pricing/revenue management solutions is preferred
• Prior experience with MRI, Yardi, AMSI, LRO, Yieldstar, etc. is a plus
• Excellent analytical, communication, client-focus, and collaborative skills
• Ability to manage multiple priorities and deadlines under pressure, work with limited direction and documentation, and thrive with uncertainty

Contact information:

Amruth Sivalenka

4550 North Point Parkway Suite 400

Alpharetta, GA 30022

asivalenka@LetItRain.com