Schwartz, Leon (Informed Decisions Group)

Topics:

Customer Relationship Management
Optimizing your company around your customers. (Intermediate)

Data Mining (Intermediate)

Data Warehousing (Intermediate)

IT Strategy (Intermediate)

eBusiness Development (Intermediate)

Data Quality (Intermediate)

Background:

• Ph.D. Chemical Engineering- City University of New York (CUNY)

Leon Schwartz has over thirty years experience in management consulting, marketing, information technology, product development and applied research. Dr. Schwartz led the corporate management science consulting group at Pitney Bowes, Inc. and provided analytical database marketing technology services to Pitney Bowes customers. He directed programs in customer retention, intelligent cross selling, customer segmentation, and targeted marketing; and was responsible for market research, and customer data warehousing. He operated data centers and created decision support systems and strategic information systems. Leon has been leading advocate of the "Customer First!" approach, speaking at conferences and forums and publishing in industry media. He was Visiting Associate Professor at Fordham University Graduate School of Business, teaching Information Systems and Decision Support Systems courses; and is now teaching Operations Management at Touro and Yeshiva University.

During his career, Dr. Schwartz has demonstrated achievements in the following areas:

• Customer Relationship Management
• Customer Data Warehouse
• Internet Business Opportunities
• Decision Support Systems
• Internal and External Management Science Consulting
• Quality Management
• Information Resource Operations