Online Supplements

To view all past issues and online supplements for papers first published online after January 1, 2012 visit Manufacturing & Service Operations Management on INFORMS PubsOnLine

Winter 2012, Volume 14, Number 1

Capacity Allocation Over a Long Horizon: The Return on Turn-and-Earn
Lauren Xiaoyuan Lu and Martin A. Lariviere
LuEC

Good and Bad News About the (S,T) Policy
Fang Liu and Jeanette Song
LiuEC

EFA - An Econometric Analysis of Patient Flows in the Cardiac Intensive Care Unit
Diwas KC and Christian Terwiesch
DiwasKCEC

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers
Vijay Mehrotra, Kevin Ross, and Geoff Ryoler
MehrotraEC

The Timing of Staffing Decisions in Hospital Operating Rooms: Incorporating Workload Heterogeneity into the Newsvendor Problem
Biyu He, Franklin Dexter, Alex Macario, and Stefanos Zenios
HeEC

Turning Waste into By-Product
Deishin Lee
LeeEC

A Laboratory Investigation of Rank Feedback in Procurement Auctions
Wedad Elmaghraby, Elena Katok, and Natalia Santamaria
ElmaghrabyEC

Fall 2011, Volume 13, Number 4

Inventory Management of Platelets in Hospitals: Optimal Inventory Policy for Perishable Products with Regular and Optional Expedited Replenishments
Deming Zhou, Lawrence C. Leung, and William P. Pierskalla
ZhouEC

Supplier Diversification Strategies in the Presence of Yield Uncertainty and Buyer Competition
Sammi Yu Tang and Panos Kouvelis
TangEC

Computing Bid Prices for Revenue Management Under Customer Choice Behavior
Juan M. Chaneton and Gustavo Vulcano
ChanetonEC

Efficient Funding: Auditing in the Nonprofit Sector
Natalie Privett and Feryal Erhun
PrivettEC

Value of Local Cash Reuse: Inventory Models for Medium-Size Depository Institutions Under the New Federal Reserve Policy
Yunxia Zhu, Milind Dawande, and Chelliah Sriskandarajah
ZhuEC

A Censored-Data Multiperiod Inventory Problem with Newsvendor Demand Distribution
Arnab Bisi, Maqbool Dada, and Surya Todkar
BisiEC

Call Centers with Delay Information: Models and Insights
Oualid Jouini, Zeynep Aksin, and Yves Dallery
JouiniEC

Pricing Multiple Products with the Multinomial Logit and Nested Logit Models: Concavity and Implications
Hongmin Li and Woonghee Tim Huh
LiEC

Summer 2011, Volume 13, Number 3

The Newsvendor Problem with Advertising Revenue
Zhengping Wu, Wanshan Zu, and Pascale Crama
WuEC

Improved Inventory Targets in the Presence of Limited Historical Demand Data
Alp Akcay, Bahar Biller, and Sridhar Tayur
AkcayEC

Herding in Queues with Waiting Costs: Rationality and Regret
Senthil Veeraraghaven and Laurens G. Debo
VeeraraghavanEC

Product Customization and Customer Service Costs: An Empirical Analysis
Anuj Kumar and Rahul Telang
KumarEC

Adaptive Appointment Systems with Patient Preferences
Wen-Ya Wang and Diwakar Gupta
WangEC

Product Variety and Capacity Investments in Congested Production Systems
Sergio Chayet, Panos Kouvelis, and Dennis Yu
ChayetEC

The Impact of Yield-Dependent Trading Costs on Pricing and Production Planning Under Supply Uncertainty
Burak Kazaz and Scott Webster
KazazEC

Spring 2011, Volume 13, Number 2

Centralizing Inventory in Supply Chains by Using Shapely Value to Allocate the Profits
Eda Kemahlioglu Ziya and John J. Bartholdi, III
ZiyaEC

Tax-Effective Supply Chain Decisions Under China's Export-Oriented Tax Policies
Vernon Hsu and Kaijie Zhu
HsuEC

Volume Flexibility, Product Flexibility, or Both: The Role of Demand Correlation and Product Substitution
Manu Goyal and Serguei Netessine
GoyalEC

Regret in Overbooking and Fare-Class Allocation for Single Leg
Yingjie Lan, Michael O. Ball, and Itir Z. Karaesmen
LanEC

Optimal Procurement Design in the Presence of Supply Risk
Aadhaar Chaturvedi and Victor Martinez-de-Albeniz
ChaturvediEC

Pricing Services Subject to Congestion: Charge Per-Use Fees or Sell Subscriptions?
Gerard P. Cachon and Pnina Feldman
CachonEC

The Role of Component Commonality in Product Assortment Decisions
Fernando Bernstein, A. Gurhan Kok, and Lei Xie
BernsteinEC

Winter 2011, Volume 13, Number 1

Market Heterogeneity and Local Capacity Decisions in Services
Dennis Campbell and Frances Frei
CampbellEC

Optimal Control of Inventory Systems with Multiple Types of Remanufacturable Products
Sean X. Zhou, Zhijie Tao, and Xiuli Chao
ZhouEC

Achieving a Long-Term Service Target with Periodic Demand Signals: A Newsvendor Framework
Alain Bensoussan, Qi Feng, Suresh P. Sethi
BensoussanEC

Strategic Capacity Rationing when Customers Learn
Qian Liu and Garrett van Ryzin
LiuEC

Managing Trade-In Programs Based on Product Characteristics and Customer Heterogeneity in Business-to-Business Markets
Kate Li, Duncan Fong, and Susan Xu
LiEC

Retail Assortment Planning Under Category Captainship
Mumin Kurtulus and Alper Nakkas
KurtulusEC

Fall 2010, Volume 12, Number 4

Implementing Supply Routing Optimization in a Make-to-Order Manufacturing Network
John Foreman, Jeremie Gallien, Julie Alspaugh, Fernando Lopez, Rohit Bhatnagar, Chee Chong Teo, and Charles Dubois
ForemanEC

Leadtime-Variety Tradeoff in Product Differentiation
Aydin Alptekinoglu, Charles J. Corbett
AlptekinogluEC

Procurement Mechanism Design in a Two-Echelon Inventory System with Price-Sensitive Demand
Fuqiang Zhang
ZhangEC

To Wave or Not to Wave? Order Release Policies for Warehouses with an Automated Sorter
Jeremie Gallien, Theophane Weber
GallienEC

Do Random Errors Explain Newsvendor Behavior?
Mirko Kremer, Stefan Minner, Luk N. Van Wassenhove
KremerEC

Project Management Contracts with Delayed Payments
H. Dharma Kwon, Steven A. Lippman, Kevin F. McCardle, Christopher S Tang
KwonEC

Summer 2010, Volume 12, Number 3

Choice-Based Revenue Management: An Empirical Study of Estimation and Optimization
Gustavo Vulcano, Garrett van Ryzin, and Wassim Chaar
VulcanoEC

The Impact of Quick Response in Inventory-Based Competition
Felipe Caro and Victor Martinez-de-Albeniz
CaroEC

Pricing and Dimensioning Competing Large-Scale Service Providers
Gad Allon and Itai Gurvich
AllonEC

When Promotions Meet Operations: Cross-Selling and Its Effect on Call-Center Performance
Mor Armony and Itay Gurvich
ArmonyEC

Mitigating Supply Risk: Dual Sourcing or Process Improvement?
Yimin Wang, Wendell Gilland, and Brian Tomlin
WangEC

Alliance Formation Among Perfectly Complementary Suppliers in a Price-Sensitive Assembly System
Shuya Yin
YinEC

Spring 2010, Volume 12, Number 2

The Optimal Composition of Influenza Vaccines Subject to Random Production Yields
Soo-Haeng Cho
ChoEC

Global Facility Network Design with Transshipment and Responsive Pricing
Lingxiu Dong, Panos Kouvelis, and Ping Su
DongEC

Transshipment of Inventories: Dual Allocations vs. Transshipment Prices
Xiao Huang and Greys Sosic
HuangEC

Managing Perishables with Substitution: Inventory Issuance and Replenishment Heuristics
Borga Deniz, Itir Karaesman, and Alan Scheller-Wolf
DenizEC

A Comparison of Traditional and Open-Access Appointment Scheduling Policies
Lawrence W. Robinson and Rachel R. Chen
RobinsonEC

Dynamic Scheduling of Outpatient Appointments Under Patient No-Shows and Cancellations
Nan Liu, Serhan Ziya, Vidyadhar G. Kulkarni
LiuEC

Winter 2010, Volume 12, Number 1

Effect of Supply Reliability in a Retail Setting with Joint Marketing and Inventory Decisions
Shaoxuan Liu, Kut C. Sao, and Fuqiang Zhang
LiuEC

Buy Now, Match Later: The Impact of Posterior Price Matching on Profit with Strategic Consumers
Guoming Lai, Laurens G. Debo, and Katia Sycara
LaiEC

Robust Controls for Network Revenue Management
Georgia Perakis and Guillaume Roels
PerakisEC

The Coordination of Pricing and Scheduling Decisions
Zhi-Long Chen and Nicholas G. Hall
ChenEC

Customer-Driven vs. Retailer-Driven Search: Channel Performance and Implications
Li Jiang and Ravi Anupindi
JiangEC

Continuous Review Inventory Models with Dynamic Choice of Two Freight Modes with Fixed Costs
Aditya Jain, Harry Groenevelt, and Nils Rudi
JainEC

Feasting on Leftovers: Strategic Use of Shortages in Price Competition Among Differentiated Products
Evan L. Porteus, Hyoduk Shin, and Tunay I. Tunca
PorteusEC

Fall 2009, Volume 11, Number 4

Joining Longer Queues: Information Externalities in Queue Choice
Senthil Veeraraghavan and Laurens Debo
VeeraraghavanEC

Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns
Jeffrey D. Shulman, Anne T. Coughlan, and R. Canan Savaskan
ShulmanEC

Inventory, Discounts, and the Timing Effect
Hyun-Soo Ahn, Mehmet Gumus, and Philip Kaminsky
AhnEC

The Consistent Vehicle Routing Problem
Chris Groer, Bruce Golden, and Edward Wasil
GroerEC

Managing Service Systems with an Offline Waiting Option and Customer Abandonment
Vasiliki Kostami and Amy Ward
KostamiEC

Strategic Safety Stocks in Supply Chains with Evolving Forecasts
Tor Schoenmeyr and Stephen C. Graves
SchoenmeyrEC

Priority Assignment Under Imperfect Information on Customer Type Identities
Nilay Argon and Serhan Ziya
ArgonEC

Going Bunkers: The Joint Route Selection and Refueling Problem
Omar Besbes and Sergei Savin
0249 (1 of 3) - Besbes, Savin - figures
0249 (2 of 3) - Besbes, Savin (laTex)

0249 (3 of 3) - Besbes, Savin (pdf)

Summer 2009, Volume 11, Number 3

Optimal Scheduling and Incentive Compatible Pricing for a Service System with Quality of Service Guarantees
Vernon N. Hsu, Susan H. Xu, and Boris Jukic
HsuEC

Real-Time Delay Estimation Based on Delay History
Rouba Ibrahim and Ward Whitt
IbrahimEC

The Influence of Psychological Safety and Confidence in Knowledge on Employee Knowledge Sharing
Enno Siemsen, Aleda V. Roth, Sridhar Balasubramanian, and Gopesh Anand
SiemsenEC

Second Sourcing vs. Sole Sourcing with Capacity Investment and Asymmetric Information
Cuihong Li and Laurens G. Debo
LiEC

Certification in the Indian Offshore IT Services Industry
Anandasivam Gopal and Guodong (Gordon) Gao
GopalEC

The Value of Component Commonality in a Dynamic Inventory System with Lead Times
Jing-Sheng Song and Yao Zhao
SongEC

Demand-Supply Mismatches and Stock Market Reaction: Evidence from Excess Inventory Announcements
Kevin B. Hendricks and Vinod R. Singhal
HendricksEC

Division of Labor in Medical Office Practices
Gregory Dobson, Edieal Pinker, and R. Lawrence Van Horn
DobsonEC

Note—Pricing and Inventory Control for a Perishable Product
Yanzhi Li, Andrew Lim, and Brian Rodrigues
LiEC

Spring 2009, Volume 11, Number 2

Impact of Supply Learning When Suppliers Are Unreliable
Brian Tomlin
TomlinEC

Multiple Part-Type Production in Robotic Cells: Equivalence of Two Real-World Models
Milind Dawande, Michael Pinedo, and Chelliah Sriskandarajah
DawandeEC

Note—Optimal Component Acquisition for a Single-Product, Single-Demand Assemble-to-Order Problem with Expediting
Ke Fu, Vernon N. Hsu, and Chung-Yee Lee
FuEC

Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems
Itay Gurvich and Ward Whitt
GurvichEC

Incentives for Quality Through Endogenous Routing
Lauren Xiaoyuan Lu, Jan A. Van Mieghem, and R. Canan Savaskan
LuEC

ERP Competence-Building Mechanisms: An Exploratory Investigation of Configurations of ERP Adopters in the European and U.S. Manufacturing Sectors
Andrea Masini and Luk N. Van Wassenhove
MasiniEC

Effects of Information Disclosure Under First- and Second-Price Auctions in a Supply Chain Setting
Ying-Ju Chen and Gustavo Vulcano
ChenEC

Dynamic Pricing and Inventory Control of Substitute Products
Lingxiu Dong, Panos Kouvelis, and Zhongjun Tian
KouvelisEC

Choice-Based Revenue Management: Data from a Major Hotel Chain
Tudor Bodea, Mark Ferguson, and Laurie Garrow
BodeaEC

Optimal Backlogging Over an Infinite Horizon Under Time-Varying Convex Production and Inventory Costs
Archis Ghate and Robert L. Smith
GhateEC

Winter 2009, Volume 11, Number 1

A Stochastic Inventory Model with Trade Credit
Diwakar Gupta and Lei Wang
GuptaEC

Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV)
Mor Armony, Erica Plambeck, and Sridhar Seshadri
ArmonyEC

A Pooling Analysis of Two Simultaneous Online Auctions
Damian R. Beil and Lawrence M. Wein
BeilEC

The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers
Shannon W. Anderson, L. Scott Baggett, and Sally K. Widener
AndersonEC

Multimarket Facility Network Design with Offshoring Applications
Lauren Xiaoyuan Lu and Jan A. Van Mieghem
LuEC

Long-Term Contracts Under the Threat of Supplier Default
Robert Swinney and Serguei Netessine
SwinneyEC

Using Imperfect Advance Demand Information in Production-Inventory Systems with Multiple Customer Classes
Jean-Philippe Gayon, Saif Benjaafar, and Francis de Véricourt
GayonEC

Managing an Assemble-to-Order System with Returns
Gregory A. DeCroix, Jing-Sheng Song, and Paul H. Zipkin
DeCroixEC

OM Practice—Balancing Risk and Efficiency at a Major Commercial Bank
Sunder Kekre, Nicola Secomandi, Erkut Sönmez, and Kenneth West
KekreEC

Second Sourcing vs. Sole Sourcing with Capacity Investment and Asymmetric Information
Cuihong Li and Laurens G. Debo
LiEC

Fall 2008, Volume 10, Number 4

Inventory Service-Level Agreements as Coordination Mechanisms: The Effect of Review Periods
Elena Katok, Douglas Thomas, and Andrew Davis
KatokEC

Dual Sales Channel Management with Service Competition
Kay-Yut Chen, Murat Kaya, and Özalp Özer
ChenEC

Summer 2008, Volume 10, Number 3

Interday Forecasting and Intraday Updating of Call Center Arrivals
Haipeng Shen and Jianhua Z. Huang
ShenEC

Computing Virtual Nesting Controls for Network Revenue Management Under Customer Choice Behavior
Garrett van Ryzin and Gustavo Vulcano
VanRyzinEC

Facility Location with Stochastic Demand and Constraints on Waiting Time
Opher Baron, Oded Berman, and Dmitry Krass
BaronEC

Simple Methods for Shift Scheduling in Multiskill Call Centers
Sandjai Bhulai, Ger Koole, and Auke Pot
BhulaiEC

Competitive Customization
Haim Mendelson and Ali K. Parlaktürk
MendelsonEC

How Improved Forecasts Can Degrade Decentralized Supply Chains
Julia Miyaoka and Warren H. Hausman
MiyaokaEC

A Simple Staffing Method for Multiskill Call Centers
Auke Pot, Sandjai Bhulai, and Ger Koole
PotEC

Pricing Promotional Products Under Upselling
Goker Aydin and Serhan Ziya
AydinEC

Learning by Doing in the Newsvendor Problem: A Laboratory Investigation of the Role of Experience and Feedback
Gary E. Bolton and Elena Katok
BoltonEC

Spring 2008, Volume 10, Number 2

Mass Customization vs. Mass Production: Variety and Price Competition
Aydin Alptekinoglu and Charles J. Corbett
AlptekinogluEC

Dynamic Inventory Management with Learning About the Demand Distribution and Substitution Probability
Li Chen and Erica L. Plambeck
ChenEC

Strategic Inventory Placement in Supply Chains: Nonstationary Demand
Stephen C. Graves and Sean P. Willems
GravesEC

Note—Further Improvements on Base-Stock Approximations for Independent Stochastic Lead Times with Order Crossover
Lawrence W. Robinson and James R. Bradley
RobinsonEC

Winter 2008, Volume 10, Number 1

Data Set—Real-World Multiechelon Supply Chains Used for Inventory Optimization
Sean P. Willems
WillemsEC

Maximum Profit Scheduling
Zhi-Long Chen and Nicholas G. Hall
ChenEC

Designing Optimal Preannounced Markdowns in the Presence of Rational Customers with Multiunit Demands
Wedad Elmaghraby, Altan Gülcü, and Pinar Keskinocak
ElmaghrabyEC

Fall 2007, Volume 9, Number 4

Simple Models of Discrete Choice and Their Performance in Bandit Experiments
Noah Gans, George Knox, and Rachel Croson
GansEC

Estimating Demand Uncertainty Using Judgmental Forecasts
Vishal Gauer, Saravanan Kesavan, Ananth Raman, and Marshall L. Fisher
GauerEC

In Search of the Bullwhip Effect
Gerard P. Cachon, Taylor Randall, and Glen M. Schmidt
CachonEC

An Empirical Study of System Improvement by Frontline Employees in Hospital Units
Anita L. Tucker
TuckerEC

Store Manager Incentive Design and Retail Performance: An Exploratory Investigation
Nicole DeHoratius
DeHoratiusEC

Examining the Influence of Operational Intellectual Capital on Capabilities and Performance
Larry J. Menor, M. Murat Kristal, and Eve D. Rosenzweig
MenorEC

Project Performance and the Enabling Role of Information Technology: An Exploratory Study on the Role of Alignment
Indranil Bardhan, Vish V. Krishnan, and Shu Lin
BardhanEC

Spring 2007, Volume 9, Number 2

Workforce Agility in Repair and Maintenance Environments
Seyed M. R. Iravani and Vijayalakshmi Krishnamurthy
IravaniEC

Winter 2007, Volume 9, Number 1

Call-Routing Schemes for Call-Center Outsourcing
Noah Gans and Yong-Pin Zhou
GansEC

Simple Relational Contracts to Motivate Capacity Investment: Price Only vs. Price and Quantity
Terry A. Taylor and Erica L. Plambeck
TaylorEC

Fall 2006, Volume 8, Number 4

A Closed-Form Approximation for Serial Inventory Systems and Its Application to System Design
Kevin H. Shang and Jing-Sheng Song
ShangEC

Fall 2005, Volume 7, Number 4

A Staffing Algorithm for Call Centers with Skill-Based Routing
Rodney B. Wallace and Ward Whitt
WallaceEC

Improved Base-Stock Approximations for Independent Stochastic Lead Times with Order Crossover
James R. Bradley and Lawrence W. Robinson
WallaceEC

A Supply Chain Model with Reverse Information Exchange
Apurva Jain and Kamran Moinzadeh
JainEC

Summer 2005, Volume 7, Number 3

Optimal Prices and Trade-in Rebates for Durable, Remanufacturable Products
Saibal Ray, Tamer Boyaci, and Necati Aras
RayEC

Winter 2005, Volume 7, Number 1

Positive vs. Negative Externalities in Inventory Management: Implications for Supply Chain Design
Serguei Netessine and Fuqiang Zhang
NetessineEC