Service Science

We are pleased to announce with the publication of the first issue of 2012, Service Science is now published by INFORMS. All new and backfile issues of the journal are now accessible on INFORMS PubsOnLine.

Driven by today’s new business environment including advanced telecommunications, accelerated business globalization, increased automation, and highly on-demand and competitive innovations, emphasis in the service sector has evolved to sources of innovations, collaboration, and value cocreation with the main focus on people's satisfaction and success. Leading and competitive services enabled by service systems are all remarkably delineated with information-driven, people-centric, e-oriented, and satisfaction/success-focused characteristics.

Service Science, a fully refereed online journal focusing on fast-track publication, provides the primary and effective forum for both academic scholars and industry practitioners to propose and foster quick discussion on state-of-the-art research and development in the service science and related research, education, and practice areas. Ultimately, the presented empirical results and newly discovered science and technology can be effectively disseminated in academia and explained to policy makers, practicing professionals, and managers.

A manuscript submitted to the journal will be typically reviewed within 6-8 weeks and published within 3-5 months once accepted; the time clock starts from the day the manuscript is completely received.

Readership

Service Science is a forum to help academics and practitioners (e.g., professors, researchers, professionals, business analysts, managers, policy makers) who work in the field of service science research, education, and practice quickly and effectively exchange their experiences and disseminate their new findings.

Contents

Service Science publishes innovative and original papers, survey papers, technical correspondence, case studies, conference reports, management reports, and book reviews. Special issues devoted to important topics in service science research, education, and practice will occasionally be published.

Subject Coverage

Service Science topics include, but are not limited to the following:

Service Theory

• The Principles of Service Science
• Human-Centric Service Paradigms and Ecosystems
• Human-Centric System and Computational Thinking
• Cognition Science in Service
• Logic, Language, and Modeling
• Creativity and Service Innovations
• Social Network Analysis
• The Dynamics of Service-Oriented System
• Quality, Measures, and Benchmarking

Service Management, Operations, and Marketing

• Globalization and Localization
• Service Operations and Productivity
• Workforce Management
• Business Transformation
• Service Life Cycle Management
• Risk Management
• Legal Issues
• Service Marketing
• Service Satisfaction
• Service Pricing

Service Engineering and Systems

• System Complexity, Scalability, Sustainability, and Adaptability
• Service Infrastructure and Cyber-Infrastructure
• Service Value Networks
• Service Computing
• System Configuration and Reconfigurability
• Self-Service Systems
• System of Systems
• Data Warehousing, Data Mining and Business Intelligence
• Web 2.0, BPM/BPI, and SOA 2.0 in support of Service Innovations

Service Economics
Service Education

• Degree, Certificate, and Curriculum Development
• Knowledge Transferring and Training
• Worldwide Campus

Simulation
Applications and Case Study

• Healthcare
• Investment and Financial Engineering
• Trade and Exchange
• Banks, Real Estate, and Insurance
• Education
• Homeland Security
• Wholesale and Retailing
• Utilities and Transportation
• Governmental Services
• Manufacturing, Construction, and Others