Editorial Board

Editor-in-Chief

Robin G. Qiu
Pennsylvania State University

Senior Editor

Cheng Hsu
Rensselaer Polytechnic Institute

Associate Editors

Mark Davis
Bentley University

Fu-ren Lin
National Tsing Hua University, Taiwan

Kwang-Jae Kim
Pohang University of Science and Technology, Korea

Advisory Board

David Gann
Imperial College, London

Patrick Harker
University of Delaware

Richard Larson
Massachusetts Institute of Technology

Irving Wladawsky-Berger
American Academy of Arts and Sciences

Editorial Board

Ralph Badinelli (Virginia Tech)
David Ballantyne (University of Otago, New Zealand)
Steve Baron (University of Liverpool, UK)
Daniel Berg (Rensselaer Polytechnic Institute and University of Miami)
Mary Jo Bitner (Arizona State University)
Richard Chase (University of Southern California)
Morris Cohen (University of Pennsylvania)
Haluk Demirkan (Arizona State University)
Brenda Dietrich (IBM)
Jin Dong (IBM, China)
Emmanuel Fragnière (Haute école de gestion de Genève Switzerland; and University of Bath, UK)
Christian Grönroos (Hanken School of Economics, Finland)
Christoph Heitz (Zurich University of Applied Sciences, Switzerland)
Zhibin Jiang (Shanghai Jiao Tong University, China)
Akira Kamoshida (Kyoto University, Japan)
Uday Karmarkar (University of California Los Angeles)
Grace Lin (Institute for Information Industry, Taiwan)
Achim Luhn (Siemens AG, Germany)
Robert Lusch (University of Arizona)
Paul Maglio (IBM Almaden Research Center)
Hervé Mathe (ESSEC Business School, Paris, France/ Singapore)
Robert Paton (University of Glasgow, UK)
Francesco Polese (University of Salerno, Italy)
Roland Rust (University of Maryland)
Jim Spohrer (IBM)
Stefan Thomke (Harvard University)
James Tien (University of Miami)
Stephen Vargo (University of Hawaii)
Jochen Wirtz (National University of Singapore, Singapore)
Tao Yao (Pennsylvania State University)
Wei Zhang (Tianjin University, China)
Xiande Zhao (Chinese University of Hong Kong, Hong Kong)

Production Editor

Stephanie Myers
Institute for Operations Research and the Management Sciences (INFORMS)
7240 Parkway Drive, Suite 300
Hanover, MD 21076
Phone: 443-757-3575
Fax: 443-757-3515