Mayo Clinic earns INFORMS Prize

Mayo Clinic

Representatives from the Mayo Clinic receive the 2014 INFORMS Prize.

Mayo Clinic, the innovative healthcare organization that has used analytics throughout its organization to provide economical, quality services in an era of ballooning medical costs, was named the 2014 winner of the INFORMS Prize. The prize was presented at an awards gala held in conjunction with the 2014 INFORMS Conference on Business Analytics and Operations Research in Boston.

“Operations research is deeply rooted in Mayo Clinic’s culture,” says Mayo Clinic President & CEO John Noseworthy, M.D. “These disciplines help us improve patient outcomes and experience while controlling rising health care costs, one of the biggest financial challenges facing our country today.”

The INFORMS Prize recognizes effective integration of operations research into organizational decision-making. The award is given to an organization that has repeatedly applied the principles of O.R. in pioneering, varied, novel and lasting ways.

Mayo Clinic’s century-long history of using systems thinking, analytics and operations research (O.R.) traces its roots back to Dr. Henry Plummer, who developed the first integrated, paper medical record as a platform to organize and share patient information within a group practice of medicine. This served as the foundation of Mayo Clinic’s culture of applying engineering and O.R. principles.

Mayo Clinic continues to make significant investments to ensure a sophisticated advanced analytics and O.R. infrastructure. With more than 500 practitioners of O.R. and analytics, Mayo Clinic is able to continually leverage analytical methods to enhance strategic planning, care process redesign, patient experience, inventory management and project management – leading to important patient benefits as well as financial savings.

Examples include optimization models for patient scheduling, queuing theory for effectively transporting patient, systems dynamics for strategic capital allocation planning, simulation modeling to redesign pharmacies that reduce patient waiting and discrete event simulation models for blood management.

In addition to applying advanced analytics and O.R. to its business, Mayo Clinic has made significant strides to educate staff and disseminate what they’ve learned.

Mayo Clinic’s leadership recognizes analytics and engineering as key contributors to the organization’s sustained excellence, market differentiation, and superior customer experience. Looking to the future, senior leaders consider these disciplines to be vital in addressing the formidable challenges in healthcare today and tomorrow.

Past recipients of the award include Intel, UPS, HP, IBM, Ford, Procter & Gamble and GE Research.