Service Science

Service Science cover

Service Science publishes innovative and original papers on all topics related to service, with an emphasis on work that crosses traditional disciplinary boundaries to make sense of interactions that create value in complex service systems. It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice. It documents empirical, modeling, and theoretical studies of complex service systems.

Our Member Authors have the opportunity to work with INFORMS PR to highlight their work through press releases and media placements.


Articles published in Service Science rely on approaches from a broad range of disciplines, including operations, engineering, marketing, design, and more, and often take a broad perspective by folding multiple methods and theories together and elaborating practical managerial implications. As a fully refereed, online journal, Service Science aims for fast-track publication. Its target audience includes academics and practitioners from all areas of service research, education, and practice.

Frequency: 4 issues/year (quarterly)
eISSN: 2164-3970
First Year Published: 2009
Clarivate Analytics
Social Sciences Citation Index (SSCI) category: Management and Business
2018 Impact Factor: 1.885, 5-year Impact Factor: 1.716

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