Behavioral Operations Management


The mission of the Behavioral Operations Management Section is to provide for a continuing, specialized focus within INFORMS aimed at leading the development of research into behavioral dynamics in operations management modeling, policy prescription and practice. Its intent is to provide mechanisms for the exchange of ideas, experiences and techniques for research growth in this area with the end goal of increasing the practical applicability of operations management.

Behavioral Operations Conference

The 2015 Behavioral Operations Conference will take place June 24-26, 2015 at Cornell University in Ithaca, NY. Information can be found on the conference website.

Keynote speakers include:

  • Vishal Gaur (Cornell University)
  • Robert J. Bloomfield (Cornell University)

The conference will start with a one-day "Young Scholars Workshop" on Wednesday, June 24, 2015, and the main conference will be held on Thursday and Friday, June 25-26, 2015.  Note that the Manufacturing and Services Operations Management (MSOM) Conference will be held in Toronto, beginning with the Special Interest Group Conferences on Sunday, June 28, 2015. Toronto is about a four and a half-hour drive from Ithaca.


We welcome submissions of papers for the Behavioral Operations Conference and the Young Scholars Workshop until March 15, 2015.  Please submit a one-page abstract when registering for the conference.

2015 Best Working Paper Award Call for Submissions

The goal of this Award is to highlight the best working paper in the area of Behavioral Operations. The award will be given annually at the INFORMS Annual meeting and will recognize papers as follows:

  • First place (recognized with a certificate or plaque, and a $500 prize)
  • Second place (recognized with a certificate or plaque)
  • Honorable mention (recognized with a certificate or plaque)

The award recipients will be invited to present their papers at a special session at the INFORMS Annual meeting.

Eligibility criteria:

  • A submission must be in the domain of behavioral operations. To be considered, papers need to meet three primary criteria: (a) at least potentially allow human decision makers to deviate from hyper-rational behavior; (b) examine behavior within an operations context; (c) focus on a micro-level of analysis.
  • As of the date of submission the paper must not be accepted for publication. Also, the paper must not have been submitted to a prior INFORMS BOM Best Working Paper Competition unless it has been substantially revised from prior submission(s). 
  • The format should be consistent with the manuscript preparation guidelines of Management Science or a similar journal if applicable. 
  • At least one of the authors of the paper must be a member of the INFORMS BOM Section. If unsure how to join, see  
  • The authors of each submitted paper must agree to serve as “referees” for up to three other papers submitted for the Award.
  • If in doubt on any of the eligibility criteria, please contact the Awards Committee Chair.

Award recipients’ selection procedure:

  • Ultimately, the award recipients will be selected by a three-person Awards Committee, which consists of the Chair, Committee Member, and Honorary Committee Member.
  • To inform its opinion, the Committee will seek up to three “referee” reports for each submission. The referees will be selected to minimize the conflict of interest with the authors, and will include other BOM section members and/or researchers in this domain. To the extent possible, anonymous referee comments will be returned for each submission.
  • If a submission has a substantial conflict of interest with a member of the awards committee, the other committee members will primarily handle the entry, assign referees and evaluate the submission. Should the submission be recommended as a finalist by the remaining two committee members, the BOM Section President (or designee) will assist in evaluating and/or ranking the finalists.   

The 2015 Awards Committee consists of:

  • Yanchong Karen Zheng (Massachusetts Institute of Technology), Awards Committee Chair
  • Brent Moritz (Penn State University), Committee Member and Previous Chair 
  • Ulrich Thonemann (University of Cologne), Honorary Committee Member

The new Awards Committee Chair will be elected at the INFORMS BOM Section business meeting, and the current Chair will serve as next year’s committee member.

Contact the Awards Committee Chair Yanchong Karen Zheng with any questions.

Submission procedure:

Submit your paper at, with the following information:

  • Blinded PDF copy of your paper with all Appendices, Tables, Graphs, etc.
  • Names of all authors, their email addresses and affiliations.
  • Names of 5 referees with whom the authors have minimal conflict of interest, and exclude both the awards committee and BOM Section President.

Deadline for submissions is July 15, 2015

2014 Best Working Paper Award Winners

Results were announced on Nov. 9, 2014 during the INFORMS BOM Best Working Paper Presentation session at INFORMS Annual Meeting in San Francisco. Congratulations to all finalists. 

  • First Place: Designing Incentive Systems for Truthful Demand Information Sharing– Theory and Experiment by Lisa M. Scheele, Marco Slikker and Ulrich W. Thonemann
  • Second Place: Capacity Investment in Supply Chains: Contracts and the Hold-up Problem by Andrew Davis and Stephen Leider
  • Honorable Mention: Remanufacturing, Third-Party Competition, and Consumers' Perceived Value of New Products by Vishal Agrawal, Atalay Atasu and Koert van Ittersum

2013 Best Working Paper Award Winners

Results were announced on Oct. 6, 2013, 2014 during the INFORMS BOM Best Working Paper Presentation session at INFORMS Annual Meeting.

  • First Place: Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department Robert Batt & Christian Terwiesch
  • Runner Up: Trust, Trustworthiness and Information Sharing in Supply Chains Bridging China and the U.S. Ozalp Ozer, Yufei Ren, & Yanchong Zheng
  • Honorable Mention: The Design of Experiential Services: Optimal Sequence and Duration of Service Activities Aparupa Das Gupta, Uday Karmarkar, & Guillaume Roels

Congratulations to all.

The 9th Annual Conference on Behavioral Research in Operations Management

June 24-26, 2015

Cornell University

The Samuel Curtis Johnson Graduate School of Management is proud to host the 10th Annual Behavioral Operations Conference at Cornell University in Ithaca, New York, on June 24 - 26, 2015.

The goal of this conference is to bring together researchers with a common interest in the operations interface between human behavior studies and analytical modeling, with the aim of sharing current work, identifying new research problems and developing relationships between scholars in the field

Please bookmark the conference website:

10th Annual Behavioral Operations Conference

Links to Past BOM Summer Conferences:

Key Contacts

Wedad Elmaghraby (President), University of Maryland 

Andrew Davis (President-Elect), Cornell University

Basak Kalkanci (Treasurer), Georgia Tech

Lisa Yeo (Secretary), Loyola University Maryland

Ken Schultz (Eternal Unofficial Newsletter Writer), Air Force Institute of Technology

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