The mission of the Behavioral Operations Management Section is to provide for a continuing, specialized focus within INFORMS aimed at leading the development of research into behavioral dynamics in operations management modeling, policy prescription and practice. Its intent is to provide mechanisms for the exchange of ideas, experiences and techniques for research growth in this area with the end goal of increasing the practical applicability of operations management.
2016 Behavioral Operations Conference
Mark your calendars now for the 11th Annual Behavioral Operations Conference to take place at the University of Wisconsin-Madison from July 14-16th, 2016. More details will be posted as they become available.
2015 Best Working Paper Award Winners
On behalf of the awards committee, please join in congratulating the winners of the 2015 INFORMS Behavioral Operations Management Section Best Working Paper Award. The results were announced at the conclusion of a special presentation session at INFORMS 2015:
First Place:Bargaining Process and Channel Efficiency by Ernan Haruvy (University of Texas at Dallas), Elena Katok (University of Texas at Dallas), and Valery Pavlov (University of Auckland)
Bargaining Process and Channel Efficiency (Haruvy, Katok and Pavlov) studies how structured bargaining improves supply chain contract performance. The paper develops a behavioral model and conducts a controlled laboratory experiment to study how structured bargaining may improve supply chain contract performance as compared to ultimatum bargaining. The results show that structured bargaining, where the two parties can iterate on contract offers under a structured protocol, allows the manufacturer to make more efficient offers and primarily benefits the retailer (the weaker party in the supply chain). The conclusions highlight that the bargaining process being implemented has a critical effect on the efficiency of a contract. The reviewers and the committee noted that the paper is well-executed, with novel findings that are interesting and relevant to both research and practice, especially with relatively few papers that incorporate more complex and more realistic bargaining protocols.
Second Place:Transparency and Indirect Reciprocity in Social Responsibility: An Incentivized Experiment by Tim Kraft (University of Virginia), Leon Valdes (Massachusetts Institute of Technology), and Yanchong Zheng (Massachusetts Institute of Technology)
Transparency and Indirect Reciprocity in Social Responsibility: An Incentivized Experiment (Kraft, Valdes and Zheng) studies the impact of supply chain transparency on consumers' valuations of a firm's social responsibility practices. It investigates how valuations can be attributed to indirect reciprocity (how consumers reward a firm for the responsible treatment of its workers) and analyzes how consumers' prosocial orientation (the willingness to sacrifice one's own benefit to improve the payoff of another) interacts with transparency and indirect reciprocity. The results show that consumers are willing to pay a higher price under a higher level of transparency, though the extent of indirect reciprocity varies by the prosocial orientation of the consumer. The results provide insights to how a firm could gain from increased transparency and how this can be communicated to consumers. The reviewers and the committee noted that the paper is well-written, and it addresses an emerging and important topic for practice.
Honorable Mention: Learning From the Best: The Effects of Public Relative Performance Feedback on Variability and Productivity by Hummy Song (Harvard University), Anita L. Tucker (Brandeis University), Karen L. Murrell (Kaiser Permanente), and David Vinson (Kaiser Permanente)
Learning From the Best: The Effects of Public Relative Performance Feedback on Variability and Productivity (Song, Tucker, Murrell and Vinson) studies the effect of public feedback on productivity performance in healthcare. It uses data from a quasi-natural experiment in two learning-oriented emergency departments to investigate the effect of disclosing relative performance feedback on reducing processing time variability and improving physician productivity. The results demonstrate that public relative performance feedback allows the organization to identify high-performing physicians and notes that a key factor for improvement is that the organization used this information to better disseminate efficiency tips to lower-performing physicians. The data also confirm that the reduction in variability and improvement in productivity are attained without sacrificing service quality. The reviewers and the committee noted that the paper is in an important area, is well-executed and well-grounded in the literature and has interesting results.
Selecting the Winners
While we recognize the winners, the entries suggest a strong pipeline of future work to advance the field. There were 26 entries and there were many high quality submissions – we expect many of these working papers to appear in top academic journals. The entries demonstrated diversity in the breadth and depth of important operations management topics. They also show case the diversity of research methods, which included analytical modeling, lab/field experiments and econometric / secondary data analyses. The research questions involved individuals, supply chain members, group processes and consumer interactions with both products and services; these also spanned a range of supply chain, operations, healthcare, and organizational settings.
This year, the second place paper was co-authored by a member of the Awards Committee. The external reviews for this entry were independently and confidentially obtained, and the remaining two committee members both agreed that it should be considered as a possible finalist. The INFORMS Behavioral Operations Management Section President (Wedad Elmaghraby) assisted in evaluating and ranking the papers, and the final ranking was unanimous.
We also would like to acknowledge our reviewers. Every entry went through a double-blind review process with two or three reviewers beyond the committee. The reports and the reviewers’ assessment played critical role in selecting the awardees. The committee also reviewed the papers, the written comments, and the scores. The anonymous reviews were shared with the authors of the papers, and the feedback has been very positive as authors mentioned the timely, constructive, and focused feedback they have received. We thank the reviewers for their service to making this award a success.
Given the high-quality entries, the Section is looking forward to a successful competition next year. At the INFORMS BOM business meeting, Stephen Leider (University of Michigan) was elected to join the 2016 Awards Committee; the committee will name the honorary committee member and issue a call for papers in early 2016.
Yanchong Karen Zheng (Massachusetts Institute of Technology), 2015 Awards Committee Chair
Brent Moritz (Penn State University), 2015 Committee Member and 2014 Chair
Ulrich Thonemann (University of Cologne), 2015 Honorary Committee Member
2014 Best Working Paper Award Winners
Results were announced on Nov. 9, 2014 during the INFORMS BOM Best Working Paper Presentation session at INFORMS Annual Meeting in San Francisco. Congratulations to all finalists.
- First Place: Designing Incentive Systems for Truthful Demand Information Sharing– Theory and Experiment by Lisa M. Scheele, Marco Slikker and Ulrich W. Thonemann
- Second Place: Capacity Investment in Supply Chains: Contracts and the Hold-up Problem by Andrew Davis and Stephen Leider
- Honorable Mention: Remanufacturing, Third-Party Competition, and Consumers' Perceived Value of New Products by Vishal Agrawal, Atalay Atasu and Koert van Ittersum
2013 Best Working Paper Award Winners
Results were announced on Oct. 6, 2013, 2014 during the INFORMS BOM Best Working Paper Presentation session at INFORMS Annual Meeting.
- First Place: Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department Robert Batt & Christian Terwiesch
- Runner Up: Trust, Trustworthiness and Information Sharing in Supply Chains Bridging China and the U.S. Ozalp Ozer, Yufei Ren, & Yanchong Zheng
- Honorable Mention: The Design of Experiential Services: Optimal Sequence and Duration of Service Activities Aparupa Das Gupta, Uday Karmarkar, & Guillaume Roels
Congratulations to all.