Behavioral Operations Management


The mission of the Behavioral Operations Management Section is to provide for a continuing, specialized focus within INFORMS aimed at leading the development of research into behavioral dynamics in operations management modeling, policy prescription and practice. Its intent is to provide mechanisms for the exchange of ideas, experiences and techniques for research growth in this area with the end goal of increasing the practical applicability of operations management.

INFORMS Annual Meeting

There are 15 BOM sponsored sessions at INFORMS 2015! See the full list in the INFORMS Program here: (BOM Cluster Information). There are two sessions we would like to highlight for you.

2015 BOM Section Best Working Paper Award - Sunday, Nov. 1, 16:30-18:00

The three finalists (listed alphabetically by title) are as follows:

  • Bargaining Process and Channel Efficiency by Ernan Haruvy, Elena Katok, and Valery Pavlov
  • Learning From the Best: The Effects of Public Relative Performance Feedback on Variability and Productivity by Hummy Song, Anita L. Tucker, Karen L. Murrell, and David Vinson
  • Transparency and Indirect Reciprocity in Social Responsibility: An Incentivized Experiment by Tim Kraft, Leon Valdes, and Yanchong Zheng
BOM Section Business Meeting - Monday, Nov. 2, 19:15-20:15

Along with information about the chapter, we will have representatives on hand to discuss many upcoming conferences with Behavioral Operations opportunities. We hope you can stop by.

2016 Behavioral Operations Conference

Mark your calendars now for the 11th Annual Behavioral Operations Conference to take place at the University of Wisconsin-Madison from July 14-16th, 2016. More details will be posted as they become available.

Behavioral Operations Conference 2015

The 2015 Behavioral Operations Conference took place June 24-26, 2015 at Cornell University in Ithaca, NY. Information can be found on the conference website.

Keynote speakers included:

  • Vishal Gaur (Cornell University)
  • Robert J. Bloomfield (Cornell University)

The conference started with a one-day "Young Scholars Workshop" on Wednesday, June 24, 2015, and the main conference was held on Thursday and Friday, June 25-26, 2015. 

The 10th annual conference saw record attendance and there were many high quality presentations at both the Young Scholars Workshop and the main conference. Congratulations to the organizers on another great event. 

2015 Best Working Paper Award Call for Submissions

The goal of this Award is to highlight the best working paper in the area of Behavioral Operations. The award will be given annually at the INFORMS Annual meeting and will recognize papers as follows:

  • First place (recognized with a certificate or plaque, and a $500 prize)
  • Second place (recognized with a certificate or plaque)
  • Honorable mention (recognized with a certificate or plaque)

The award recipients will be invited to present their papers at a special session at the INFORMS Annual meeting.

Eligibility criteria:

  • A submission must be in the domain of behavioral operations. To be considered, papers need to meet three primary criteria: (a) at least potentially allow human decision makers to deviate from hyper-rational behavior; (b) examine behavior within an operations context; (c) focus on a micro-level of analysis.
  • As of the date of submission the paper must not be accepted for publication. Also, the paper must not have been submitted to a prior INFORMS BOM Best Working Paper Competition unless it has been substantially revised from prior submission(s). 
  • The format should be consistent with the manuscript preparation guidelines of Management Science or a similar journal if applicable. 
  • At least one of the authors of the paper must be a member of the INFORMS BOM Section. If unsure how to join, see  
  • The authors of each submitted paper must agree to serve as “referees” for up to three other papers submitted for the Award.
  • If in doubt on any of the eligibility criteria, please contact the Awards Committee Chair.

Award recipients’ selection procedure:

  • Ultimately, the award recipients will be selected by a three-person Awards Committee, which consists of the Chair, Committee Member, and Honorary Committee Member.
  • To inform its opinion, the Committee will seek up to three “referee” reports for each submission. The referees will be selected to minimize the conflict of interest with the authors, and will include other BOM section members and/or researchers in this domain. To the extent possible, anonymous referee comments will be returned for each submission.
  • If a submission has a substantial conflict of interest with a member of the awards committee, the other committee members will primarily handle the entry, assign referees and evaluate the submission. Should the submission be recommended as a finalist by the remaining two committee members, the BOM Section President (or designee) will assist in evaluating and/or ranking the finalists.   

The 2015 Awards Committee consists of:

  • Yanchong Karen Zheng (Massachusetts Institute of Technology), Awards Committee Chair
  • Brent Moritz (Penn State University), Committee Member and Previous Chair 
  • Ulrich Thonemann (University of Cologne), Honorary Committee Member

The new Awards Committee Chair will be elected at the INFORMS BOM Section business meeting, and the current Chair will serve as next year’s committee member.

Contact the Awards Committee Chair Yanchong Karen Zheng with any questions.

Submission procedure:

Submit your paper at, with the following information:

  • Blinded PDF copy of your paper with all Appendices, Tables, Graphs, etc.
  • Names of all authors, their email addresses and affiliations.
  • Names of 5 referees with whom the authors have minimal conflict of interest, and exclude both the awards committee and BOM Section President.

Deadline for submissions is July 15, 2015

2014 Best Working Paper Award Winners

Results were announced on Nov. 9, 2014 during the INFORMS BOM Best Working Paper Presentation session at INFORMS Annual Meeting in San Francisco. Congratulations to all finalists. 

  • First Place: Designing Incentive Systems for Truthful Demand Information Sharing– Theory and Experiment by Lisa M. Scheele, Marco Slikker and Ulrich W. Thonemann
  • Second Place: Capacity Investment in Supply Chains: Contracts and the Hold-up Problem by Andrew Davis and Stephen Leider
  • Honorable Mention: Remanufacturing, Third-Party Competition, and Consumers' Perceived Value of New Products by Vishal Agrawal, Atalay Atasu and Koert van Ittersum

2013 Best Working Paper Award Winners

Results were announced on Oct. 6, 2013, 2014 during the INFORMS BOM Best Working Paper Presentation session at INFORMS Annual Meeting.

  • First Place: Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department Robert Batt & Christian Terwiesch
  • Runner Up: Trust, Trustworthiness and Information Sharing in Supply Chains Bridging China and the U.S. Ozalp Ozer, Yufei Ren, & Yanchong Zheng
  • Honorable Mention: The Design of Experiential Services: Optimal Sequence and Duration of Service Activities Aparupa Das Gupta, Uday Karmarkar, & Guillaume Roels

Congratulations to all.

The 11th Annual Conference on Behavioral Research in Operations Management

July 14-16, 2016

University of Wisconsin-Madison

The Wisconsin School of Business at the University of Wisconsin-Madison is proud to host the 11th annual Behavioral Operations Conference in Madison, Wisconsin, on July 14-16, 2016. The conference will begin with a one-day “Young Scholars Workshop” on Thursday, July 14, 2016 and the main conference will be held on Friday and Saturday, July 15-16, 2016.

The goal of this conference is to bring together researchers with a common interest in the operations interface between human behavior
studies and analytical modeling, with the aim of sharing current work, identifying new research problems, and developing relationships between scholars in the field.

A link to the conference site will be posted as soon as it is ready. Contact Jordan Tong for more details.

Links to Past BOM Summer Conferences:

Key Contacts

Wedad Elmaghraby (President), University of Maryland 

Andrew Davis (President-Elect), Cornell University

Basak Kalkanci (Treasurer), Georgia Tech

Lisa Yeo (Secretary), Loyola University Maryland

Ken Schultz (Eternal Unofficial Newsletter Writer), Air Force Institute of Technology

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Meetings & Conferences