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Exploring the Relationship between Local Market Structure and Digitized Customer Experience
...We analyze how local market conditions affect the quality provisioning decisions...
Can Facilitating Multichannel Usage Improve Customer Value for Firms?
...How does reducing customers��� store access costs affect the quantity and nature...
Enhancing the Guest Experience
...By Pete Buczkowski and Hai ChuIn the mid-1960s, Walt Disney���s dream was to ...
Examining Formation Process and Antecedents of Online Privacy Concerns
...This study investigates the formation process of privacy concerns by developing ...
Crowd-Squared: Amplifying the Predictive Power of Large-Scale Crowd-Based Data
...Large-scale data generated by crowds provide a myriad of opportunities for ...
IBM
...By Arnold Greenland, CAPThe IBM Corporation has a long and deep history as a ...
Platform Investment in Third Party Content Development
...Many two-sided platforms (e.g. eBay, Google, iOS, Android, Twitter, Amazon, etc...
Land O’Lakes
...By James T. Williams, CAPLand O���Lakes, Inc., a food and agricultural ...
February | Volume 44 | Number 1
...The following table of contents lists articles in the February 2017 edition of&...
Customer Data Acquisition and Selection: A Value-Based Design and Analysis
...In this paper, we study customer data acquisition and selection problem when the...