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...KINFORMS & KPA 2009 INTERNATIONAL CONFERENCE���New Challenges in Service ...
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New Challenges in Service Productivity and Innovation
...KINFORMS & KPA 2009 INTERNATIONAL CONFERENCE���New Challenges in Service ...
Nicolas E. Stier-Moses
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Vikram Bhaskaran
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Rohan Mirchandani
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Milap Shah
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Bernd Skiera
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Doug J. Chung
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