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Using Twitter to predict TV program ratings
"Bags Fly Free" policy could be costing Southwest Airlines
Consumer online search habits provide opportunity for retailers and advertisers
Better Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction
Utilizing Telehealth in the ER Can Reduce Wait Times and Patient Length of Stay
Impact of real-time feedback on employee reviews
Study points to the power of word-of-mouth in social learning
Maryland Smith selected as finalist for 2019 UPS George D. Smith Prize