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Julian Pan
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Ozge Yapar
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We slow as we age, but may not need to slow too much

Hotels: Responding to online reviews may be a bad strategy

Osbert Bastani
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2019 INFORMS Transportation Science and Logistics Conference
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Simulation Software Survey
...The information in the survey was provided by the vendors in response to a ...

The downside of over-responding to online reviews

Taylor Corcoran
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Is replying to online reviews always good? New research shows downside of over-responding