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How Continental Landed On Its Feet
...Anna White, director of Crew Technology at Continental Airlines, had never faced...
Decisions and Elections Explaining the Unexpected
...It is not uncommon to be frustrated by the outcome of an election or a decision ...
Wish List for Santa: More Great Client(s)
...Dear Santa...
Supply Chain Management
...This supply chain management (SCM) software survey has been prepared with ...
CRM: Picking Up the Crums
...Much has been written about the "crumminess" of customer relationship ...
Web Services: A Grand Integration Theory
...A Grand Unification Theory, if it existed, would unify (i.e., explain in a ...
A Test of Strengths
...Nearly 20 years ago, I had a summer job at a sales office for a large, ...
On the Move: The Mobile Internet
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Universal Problems
...This is our fifth annual Special International Issue aimed at giving readers a ...
Viruses, Trojan Horses & Worms
...Spam isn't the only annoying thing showing up uninvited on computers these days...