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Better Customer Care on Social Media Leads to Nearly 20% Increase in Customer Satisfaction

Yao Xie
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Philip Ernst
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Emergency Department Telemedicine Aids Patient Satisfaction

From Triage to Stabilization: Remaining Flexible and Aligning Resources in a Time of Crisis
...Cindy Barnhart, winner of the 2020 INFORMS President's Award is interviewed by ...

Todd J. Schwedt
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India's Covid-19 catastrophe could make global shortages even worse

Mohammad Amir Ahmadian
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Hunt for vaccine slots often leads through scheduling maze

Retired VP of Advanced Analytics R&D at SAS Institute, Radhika Kulkarni, elected president-elect of INFORMS
...Will lead largest international O.R. and analytics association in 2022 --...