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When companies have ties to politicians or military officials

Hotels: Responding to online reviews may be a bad strategy

Study: SEO suffers from lack of context

2019 INFORMS Transportation Science and Logistics Conference
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Andrew Davis
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The downside of over-responding to online reviews

Kyle Hyndman
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Is replying to online reviews always good? New research shows downside of over-responding

Ruthy Beer
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Daniel Feller
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