News Room

In the automotive industry, content decisions ranging from engine selection to the style of seats can affect a vehicle’s market sales. Automakers need to anticipate vehicle trims and options that customers will want to purchase from dealer lots. Failing to deliver the preferred combinations of content features may cause General Motors (GM) to lose customers to competitors or experience delayed purchases.

According to a new research from INFORMS Journal Information Systems Research, better management of customer care on Twitter is responsible for a 19% increase in customer satisfaction. An increase of almost 20% is amazing for any positive business metric. But, when it is in customer satisfaction, it is that much better. The research looked at data from Twitter service accounts among the four big telecommunications firms in the United States. It found out AT&T and Verizon had an edge against Sprint and T-Mobile when it came to customer care online.

High school athletes across the Midwest are playing football this fall and the Big Ten announced Wednesday morning it would resume the sport, too. But Gov. J.B. Pritzker has slammed the door on the possibility that Illinois high school players will join in, saying football and other contact sports are still too risky in the midst of the COVID-19 pandemic.

Scott Nestler NBC Sports on September 12, 2020

As beauty salons reopen across the US, they may eventually be able to offer mani-pedi-vaccine combos. The US Centers for Disease Control and Prevention (CDC) is weighing beauty salons and other community gathering points as potential distribution sites for Covid-19 vaccines. Though the CDC has told states to be ready to distribute a potential vaccine by late October, distribution logistics are still being worked out. Government experts are debating who should be first in line to receive a vaccine; once that’s decided, the government will need to plan how to deliver shots to those who need them first. All options are on the table.