News Room

When the coronavirus hit, even the most enthusiastic cooks had to adjust to a new, more complicated relationship with their kitchens. For the first time in a generation, Americans began spending more money at the supermarket than at places where someone else made the food. Grocers saw eight years of projected sales growth packed into one month. Shopping trends that were in their infancy were turbocharged.

We don’t know when a COVID-19 vaccine will arrive, but we’re starting to know how it will be distributed. Interviews with logistics experts, immunization professionals and pharmaceutical distribution specialists, together with U.S. Centers for Disease Control and Prevention planning documents, give a clearer picture of how coronavirus vaccines will get from manufacturers into the arms of millions of Americans.

The NBA, NHL and MLS have all shown this summer that sticking their respective athletes in a bubble environment can work. All three leagues have restarted their regular seasons in bubbles. Medical and testing protocols have been strict, not to mention uniform, which has led to positive COVID-19 tests being nonexistent. This has all come at great cost to the leagues, but what they’ve done has clearly been effective.

Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company’s social media site to connect with customer service. New research in the INFORMS journal Information Systems Research finds businesses that use Twitter as a social care channel are seeing a 19% increase in customer satisfaction.