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Jingchuan Pu
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New Research Says Better Management of Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction
...INFORMS Journal Information Systems Research New Study Key Takeaways...
Vibhanshu Abhishek
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Atanu Lahiri
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Guest Commentary: Partnership, Not Punishment, is the Key to Keeping Colleges Open
Min-Seok Pang
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Lu (Lucy) Yan
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Jingjing Zhang
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