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How Should Managers Respond to Service Quality Competition?
...Source. http://graphics7.nytimes.com/images/2004/02/07/nyregion/bank.large.jpg....

Extracting Maximum Value from Consumer Returns
...For customers of retail products, returning an unwanted purchase has never been ...

INFROMS News: Chang receives Undergraduate Operations Research Prize
...INFORMS President Ed Kaplan (left) and Committee Chair Murat Kurt (right) ...

Inside Story
...Peter Horner, editorpeter.horner@mail.informs.org...

INFORMS News: Reiman, Williams share von Neumann Prize
...Committee Chair David Shmoys (far left) and INFORMS President Ed Kaplan (far ...

INFORMS News: Raghavan receives Teaching of OR/MS Practice Prize
...Committee Chair Eli Olinick (left) and INFORMS President Ed Kaplan (right) flank...

INFORMS in the News
...Compiled by Ashley Kilgore and Olivia SchmitzINFORMS members, initiatives and ...

INFORMS News: Nicholson Student Paper Competition
...Hamsa Bastani (middle) is joined by Maria Mayorga (left) and INFORMS President ...

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