Can AI chatbots 'with a brain' replace customer service reps?
Newsday, March 2, 2023
Can AI chatbots 'with a brain' replace customer service reps?
Media Coverage
We are drowning in numbers, and we no longer understand what they mean. Every day, headlines bombard us with figures meant to inform: billions in spending, trillions in debt, percentages signaling growth or decline. But for most of us, these numbers blur together. They register as “large” or “small,” but almost never as real. And that is more than a math problem. It is a civic one.
News Release
INFORMS has awarded Microsoft (NASDAQ: MSFT) its 2026 Franz Edelman Award for Achievement in Advanced Analytics, Operations Research and Management Science, for reengineering how global cloud infrastructure is planned and delivered, applying advanced analytics and AI to orchestrate complex fulfillment decisions across its rapidly expanding data center network.
Media Coverage
In the rush to adopt artificial intelligence, many employers are now requiring that employees use AI tools. As you’re using AI, be intentional and selective. It’s critical that you know yourself. Research published in Management Science found that AI is most valuable for people who understand their own abilities and limitations. Assess yourself, so you can factor this into your process for incorporating AI into your work.
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Jeff Cohen
Chief Strategy Officer
INFORMS
Catonsville, MD
[email protected]
443-757-3565
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Study finds vertical integration in medicine is leading to higher costs and worse health outcomes
Harvard University, March 2, 2023
With hospitals absorbing more physician practices, medicine is becoming more vertically integrated. But a new study finds that rather than provide economies of scale, current financial incentives are leading to higher costs and more complications.
Increasing transmission efficiency would cut air pollution, say researchers
Tech and Science Post, February 28, 2023
Investment in electrical transmission and distribution (T&D) systems could significantly reduce air pollution, according to a study led Lauren Janicke, an undergraduate in civil and environmental engineering (CEE), and Destenie Nock, assistant professor of CEE and engineering and public policy.
Supply Chain Education Kindles New Skills
Inbound Logistics, February 28, 2023
As supply chain complexity increases and business disruptions grow more pronounced, supply chain education programs at the undergraduate and graduate level are responding to bolster the skill sets of upcoming and current supply chain practitioners.
Q&A: Is The Artificial Intelligence Boom A ‘Runaway Train?’
Tech News Boy, February 27, 2023
As an artificial intelligence researcher, Cynthia Rudin has watched the recent, explosive growth of the technology with a keen, concerned eye.
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