Can AI chatbots 'with a brain' replace customer service reps?
Newsday, March 2, 2023
Can AI chatbots 'with a brain' replace customer service reps?
Media Coverage
The INFORMS Analytics+ Conference showcased how companies are turning advanced analytics and AI into measurable operational results
Media Coverage
Fake Hermès Birkin bags and other counterfeit luxury goods are popular not only with people on a budget, but also with those with deeper pockets, a new study suggests.
Researchers from the National University of Singapore analyzed millions of counterfeit purchases by American consumers from more than 24,000 U.S. zip codes on a major cross-border, e-commerce platform. They found that both lower- and higher-income individuals are “significantly more likely” to buy fake luxury items than middle-income consumers, according to a press release by INFORMS on Monday.
News Release
A machine learning program that identified patients overdue for colorectal cancer screening helped increase screening rates and was associated with significantly lower mortality, according to new research published in the INFORMS journal Manufacturing & Service Operations Management.
Resoundingly Human Podcast
An audio journey of how data and analytics save lives, save money and solve problems.
Media Contact
Jeff Cohen
Chief Strategy Officer
INFORMS
Catonsville, MD
[email protected]
443-757-3565
INFORMS in Focus
Explore our resources for multiple topics including:
Supply Chain
View Resources on Supply ChainINFORMS in the News
What are you looking for?
Type of Content
Topic
Study finds vertical integration in medicine is leading to higher costs and worse health outcomes
Harvard University, March 2, 2023
With hospitals absorbing more physician practices, medicine is becoming more vertically integrated. But a new study finds that rather than provide economies of scale, current financial incentives are leading to higher costs and more complications.
Increasing transmission efficiency would cut air pollution, say researchers
Tech and Science Post, February 28, 2023
Investment in electrical transmission and distribution (T&D) systems could significantly reduce air pollution, according to a study led Lauren Janicke, an undergraduate in civil and environmental engineering (CEE), and Destenie Nock, assistant professor of CEE and engineering and public policy.
Supply Chain Education Kindles New Skills
Inbound Logistics, February 28, 2023
As supply chain complexity increases and business disruptions grow more pronounced, supply chain education programs at the undergraduate and graduate level are responding to bolster the skill sets of upcoming and current supply chain practitioners.
Q&A: Is The Artificial Intelligence Boom A ‘Runaway Train?’
Tech News Boy, February 27, 2023
As an artificial intelligence researcher, Cynthia Rudin has watched the recent, explosive growth of the technology with a keen, concerned eye.
INFORMS Magazines
OR/MS Today is the INFORMS member magazine that shares the latest research and best practices in operations research, analytics and the management sciences.
Access OR/MS Today Magazine
Analytics magazine showcases articles and research reports based on big data, AI, machine learning, data analytics and other new-age technologies.
Access Analytics Magazine