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A collection of press releases, audio content and media clips featuring INFORMS members and their research.

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News Release

While generative AI (GenAI) can help define viable objectives for organizational and policy decision-making, the overall quality of those objectives falls short unless humans intervene.

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News Release

Travelers systematically give restaurants higher online ratings than locals do, revealing a “tourist bias” that could distort how diners and platforms interpret online reviews.

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News Release

Prepopulating e-commerce search bars with trending or personalized keywords can meaningfully increase both purchasing and consumer spending. 

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Karen Lynch got the big job at CVS. Now comes the big challenge: Vaccinate America

Karen Lynch got the big job at CVS. Now comes the big challenge: Vaccinate America

Fortune, March 15, 2021

In the winter of 1991, Karen Lynch sat by her Aunt Millie’s hospital bed. Lynch wasn’t the eldest of her family’s four siblings, but in the 16 years since their mother’s death, the 28-year-old had become Millie’s primary caretaker.When a priest arrived to deliver Millie’s last rites, Lynch was the only family member present. Hospital staff escorted her out of the room for the ceremony but brought her back in when Millie, fiery to her last days, protested. 

Hunt for vaccine slots often leads through scheduling maze

Hunt for vaccine slots often leads through scheduling maze

KTXS-TV, March 12, 2021

PROVIDENCE, R.I. (AP) — The road to a COVID-19 shot often leads through a maze of scheduling systems: Some vaccine seekers spend days or weeks trying to book online appointments. Those who get a coveted slot can still be stymied by pages of forms or websites that slow to a crawl and crash.

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