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A collection of press releases, audio content and media clips featuring INFORMS members and their research.

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While generative AI (GenAI) can help define viable objectives for organizational and policy decision-making, the overall quality of those objectives falls short unless humans intervene.

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Travelers systematically give restaurants higher online ratings than locals do, revealing a “tourist bias” that could distort how diners and platforms interpret online reviews.

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Prepopulating e-commerce search bars with trending or personalized keywords can meaningfully increase both purchasing and consumer spending. 

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Hunt for vaccine slots often leads through scheduling maze

Hunt for vaccine slots often leads through scheduling maze

The Associated Press, March 12, 2021

PROVIDENCE, R.I. (AP) — The road to a COVID-19 shot often leads through a maze of scheduling systems: Some vaccine seekers spend days or weeks trying to book online appointments. Those who get a coveted slot can still be stymied by pages of forms or websites that slow to a crawl and crash.

Sunderesh Heragu: Biden's COVID mass vaccination push needs to get creative -- drive-thru sites are ideal

Sunderesh Heragu: Biden's COVID mass vaccination push needs to get creative -- drive-thru sites are ideal

FOX News, March 11, 2021

President Biden’s push to get COVID-19 vaccinations into the arms of Americans quickly, efficiently and safely has proven to be a lofty goal. While more than 60 million vaccinations have been given since January 20, having to vaccinate another 200 million adults with the additional pressures of the country wanting to open up sooner rather than later, means the Biden administration needs to get creative. New research shows pop-up vaccination drive-thrus are the answer.

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