The benefits and hidden costs of AI scribes
Ambient AI scribes have typically been marketed as tools to reduce providers’ administrative burden by speeding up the clinical documentation process. They may also be useful in boosting health system revenues.
Multiple studies show that scribe usage is leading to more billing codes being included in clinical notes, which in turn leads to higher reimbursement from insurers and higher revenues for hospitals. That may be a slight boon for health systems, experts said. But, they cautioned that it could also increase overall medical costs and insurance premiums, particularly when scribes are used in inpatient settings, which involve billing for much higher-cost services. Whether they also result in improvements in care is unclear.
