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Customer (Dis)Service Leads to Loyalty
...As usual, I have put off my preparation for spring semester until it is (almost...
Remembering Jerry Leiberman
...Editor's note...
Profession Faces Tough Questions
...I recently attended the 40th anniversary celebration of the Institute for ...
A Long Way from Flip Charts
...All elections are historic, but this one was a doozy! The nomination and ...
QED
...The other day someone said that operations refer essentially to manufacturing. ...
Was It Something I Said
...In graduate school, we spent a lot of time sitting around trying to avoid ...
Corporate High Flyers
...In today's global economy, a growing number of executives or "elite" ...
New Frontiers in Simulation
...We use simulation to realize our imagination in a specific and detailed way �� ...
It's a Wonderful Profession
...People travel to wonder at the height of the mountains, at the huge waves of the...
Validation That We're Not Crazy
...quot;Just remember that ideas last longer than people or things. Your ideas will...