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Defining Expectations Delivering Satisfaction
...In most types of organizations, operations research skills can be used to ...

What We Have Here is a Failure to Communicate
...Communication styles. This is exactly the kind of thing that most OR people tend...

Part Tool
...TEST HP is a highly decentralized company comprising more than 100 distinct ...

Probability, Stats and 'Playing Games'
...I vividly remember the first time I was exposed to the central limit theorem. ...

Meetings
...2001...

Analyze This
...Those of us in the management science profession spend a lot of our time in the ...

Microsoft .Net: More than Web Services
...The buzzword in development circles this year is ".NET." Seems ...

The Referee's Parable
...quot;Well, well!" the appliance repairman sang out cheerfully as our hero ...

How Continental Landed On Its Feet
...Anna White, director of Crew Technology at Continental Airlines, had never faced...

Designing Organizations
...For a few minutes, forget our profession's usual focus on mostly technical, ...