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Customers are from Mars, Managers are from Venus
...Customers are from Mars, Managers are from Venus: Deriving Customer Satisfaction...

February | Volume 44 | Number 1
...The following table of contents lists articles in the February 2017 edition of&...

Understanding Word-of-Mouth and Customer Engagement on Facebook Business Pages
...This paper studies user-generated posts on Facebook business pages and their ...

An Optimal Effort Allocation and Release Policy for Agile Software Development
...Incremental development and release has the obvious advantage that users begin ...

Rethinking Readmission as a Hospital Quality Metric
...Rethinking Readmission as a Hospital Quality Metric: Insurance Coverage and ...

Media Interactions and Follower Growth
...Poster Slam video for research project "Media Interactions and Follower ...

Information Revelation in B2B Sequential Auctions
...Should auctioneers reveal as much information as possible in sequential auctions...

Linguistic Features and Loan Quality: A Machine Learning Approach
...Our research studies the role of texts in Crowdfunding. Borrowers write texts ...

Booz Allen Hamilton
...By David KletterA leading technology and consulting firm, Booz Allen Hamilton ...

Impact of Piracy on Information-Goods Supply Chain
...Prior literature on piracy routinely assumes that a single entity (i.e., "...