Live chat tools help boost sales for e-vendors, study finds
According to new research published in the INFORMS journal Information Systems Research, live chat tools can help boost sales and increase profits.
In the run-up to the 2026 midterm elections, the political parties in many states are working to redefine their congressional district maps to gain every possible edge. From California and Texas to Tennessee and Virginia, redistricting efforts have taken center stage. The Supreme Court has sanctioned partisan gerrymandering, and the system has evolved to one in which state legislature majorities get to determine who is most likely to fill those seats in Congress.
In short, gerrymandering has become a central feature of the system, not a bug. But what if we rethink the structure entirely?
For years, remote work has been viewed as one of the most important drivers of employee satisfaction. New research suggests that assumption may be giving remote work too much credit.
A study published in the INFORMS journal Management Science found that while remote employees often report higher job satisfaction, much of that advantage disappears when researchers account for factors such as workplace culture, trust in management, communication and opportunities for professional development.
A new study from INFORMS suggests warehouse robots perform better when they work together instead of operating independently.
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According to new research published in the INFORMS journal Information Systems Research, live chat tools can help boost sales and increase profits.
INFORMS, the leading international association for professionals in operations research and analytics, has selected six finalists for the 49th annual Franz Edelman Award for Achievement in Advanced Analytics, Operations Research and Management Science, the world’s most prestigious award for achievement in the practice of analytics and operations research (O.R.).
CATONSVILLE, MD, January 8, 2020 – Live chat tools allow for communication between sellers and buyers. They are popular instruments for e-commerce sites that don’t have the advantage of face-to-face communication that brick-and-mortar stores do. New research in the INFORMS journal Information Systems Research says these live chats can actually increase sales and boost profits.
The popularity of bike-share systems has grown in popularity thanks to the younger, more environmentally conscious generation. While they have garnered considerable attention in cities from Paris to Washington, D.C., their promise of urban transformation is far from being fully realized.
In his President’s Desk column in the February issue of OR/MS Today, INFORMS President Ramayya Krishnan shares examples of how O.R. and analytics are addressing some of society’s biggest problems, and the importance of collaboration and active engagement with government and industry, other INFORMS members, and the public to ensure O.R. and analytics continue to grow in vibrancy and relevance.

OR/MS Today is the INFORMS member magazine that shares the latest research and best practices in operations research, analytics and the management sciences.
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Analytics magazine showcases articles and research reports based on big data, AI, machine learning, data analytics and other new-age technologies.
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