MSOM Service Management SIG Best Paper Award

2024 Winner(s)

Winning material: The Gatekeeper’s Dilemma: 'When Should I Transfer This Customer?

Purpose of the Award

The Manufacturing & Service Operations Management (M&SOM) Service Management SIG (Special Interest Group) invites nominations for the best published paper(s) on service management. 

Information:

To see the past winning papers, click on the author's name.

Click here for award application information. 

Past Awardees

2024
Winner(s)
Maqbool Dada, Johns Hopkins University
Brett Hathaway, Johns Hopkins University
Evgeny Kagan, Johns Hopkins University
Finalist
Junyu Cao, Industrial Engineering and Operations Research, University of California, Berkeley
Carri W. Chan, Columbia University
Rowan P. Clarke, Harvard Business School
Jing Dong, Columbia
Yue Hu, Northwestern University
Chen Jin, National University of Singapore
Serguei Netessine, The Wharton School, University of Pennsylvania
Ioana Popescu, INSEAD
Wei Qi, Tsinghua University
Bhavani Shanker Uppari, Singapore Management University
Luyi Yang
Cungen Zhu, NUS
2023
Winner(s)
Samantha M. Keppler , University of Michigan
Ramesh Johari, Stanford University
Jun Li, Stephen M. Ross School of Business, University of Michigan
Inessa Liskovich, Airbnb Inc.
Hannah Li , Columbia Business School
Gabriel Weintraub, Stanford University
Di Wu, University of Michigan
Finalist
Itay P. Fainmesser, The Johns Hopkins University
Andrea Galeotti, London Business School, United Kingdom
Ruslan Momot, University of Michigan
2022
Winner(s)
Qiuping Yu, Georgia Institute of Technology
Yiming Zhang, University of Washington
Yong-Pin Zhou, University of Washington
Finalist
Tinglong Dai, Carey Business School, Johns Hopkins University
Ming Hu, University of Toronto
Guihua Wang, University of Texas at Dallas
Runghuo Zheng, McCombs School of Business, University of Texas at Austin
Yun Zhou, University of Toronto
2021
Winner(s)
Costas Courcoubetis , Singapore University of Technology and Design
Xiang Li , University of Minnesota
Saif Benjaafar, University of Michigan
Guangwen Kong, University of Minnesota
Finalist
Hessam Bavafa , University of Wisconsin-Madison)
Meng Li , Rutgers University
Qiang Li , Rutgers University
Kostas Bimpikis, Stanford University
Ozan Candogan, Booth School of Business, University of Chicago
Ruomeng Cui, Emory University
Jónas Oddur Jónasson, Massachusetts Institute of Technology
Daniela Saban, Stanford University
2020
Winner(s)
Laurens Debo, Tuck School of Business at Dartmouth
Varun Gupta,  University of Chicago, Booth School of Business
Luyi Yang
Finalist
Nicos Savva , London Business School
Tolga Tezcan
 Özlem Yıldız, University of Virginia, Darden School of Business,
2019
Winner(s)
Alessandro Arlotto, Duke University (Fuqua School of Business)
Andrew E. Frazelle
Yehua Wei, Massachusetts Institute of Technology
Finalist
Achal Bassamboo, Northwestern University
Ramandeep Randhawa, University of Southern California
2018
Winner(s)
Boaz Carmeli
Junfei Huang
Avishai Mandelbaum, Technion, Israel Institute of Technology
Karen L. Murrell
Hummy Song
Anita L. Tucker
2017
Winner(s)
Itai Ashlagi , Stanford University
Peng Shi, University of Southern California
2016
Awardee(s)
Jeffrey Desmond
Wallace J. Hopp, Dept. of Industrial and Operations Engineering
University of Michigan
Steven Kronick
Mark Van Oyen, University of Michigan
Soroush Saghafian, Harvard University
2015
Winner(s)
Andrés Musalem , Duke University
Ariel Schilkrut , Vigatec
Yina Lu
Marcelo Olivares