M&SOM Service Management SIG Best Paper Award - Application Process

Nominations for this award will be accepted until June 1, 2015. Nominations should meet the following criteria:

  • The nominated publication should be on service management;
  • It must have been published after January 1, 2012;
  • It must have been written in the English language;
  • It must have been published in the open literature.

Nominations should be mailed to the Award Committee ([email protected]) and will be handled as confidential input to be used only for the purposes of this award.  Self-nominations are accepted. Also, the Award Committee is allowed to nominate papers. Each nomination should contain the following:

  • Name, affiliation and email address of the nominator(s).
  • Bibliographic reference of the nominated paper, and a PDF file with the paper.
  • Statement of support for the nomination - the nominator(s) should discuss the significance of the paper's current and future contribution to the theory and practice of service management and deserving a Service Management best paper award.  A typical nomination is on the order of 1 page.

The Awards Committee will use the following criteria in judging:

  1. The extent to which the contribution advances the state of the art of Service Management research.
  2. The originality of the ideas or methods.
  3. The new areas of application it opens.
  4. The degree to which existing theory or method is unified or simplified.
  5. The clarity and excellence of the exposition.
  6. The degree to which the contribution will contribute to future applications, or otherwise improve professional practice.

Using the above criteria the committee will run a process to select the winner of the award. The 2015 MSOM Service Management SIG Best Paper will be presented at the MSOM Business Meeting at the Annual INFORMS Conference in the Fall 2015. The authors of the Best Paper will receive a $500 cash award and a commemorative plaque or certificate.